Shipping & Returns

Domestic Shipping

We offer free standard shipping on all orders over €50 within Spain.

• Standard shipping (3-5 business days): €5.95
• Express shipping (1-2 business days): €12.95

International Shipping

We ship to most countries worldwide. International shipping rates vary by destination.

• EU countries (5-7 business days): €9.95
• Rest of world (7-14 business days): €19.95

Processing Time

Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a full refund.

Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In the original packaging
• Accompanied by the receipt or proof of purchase

How to Return

1. Contact our customer service at care@iove.com
2. Receive your return authorization number
3. Pack your items securely with the return form
4. Ship to the address provided in your return authorization

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed within 5-7 business days.